Monday, August 21, 2006

Airline Tix Counters Slammed by New Regs

jetblue chaos

Fresh in from our Buffalo sojourn, with this observation - the new TSA "no liquids or gels carried on" regulations are gumming things up for outbound flyers - at least at JetBlue's JFK hub.

But the backups are not at security, where you'd expect it:

TSA Agent: "The traveler puts the lotion in the basket, or it gets the hose again."

Harried Passenger: "What about my balm? I have a balm. Can I carry on my balm??"

The ticket counters and bag drop areas are overwhelmed, presumably because large numbers of travelers have actually been checking in online at home or in their office, printing their boarding pass, and bypassing the kiosks and counters altogether. Now, with the insatiable need to pack wet and slimy things (ok, imnotsayin admits we're lost without our American Crew Texture Cream), virtually every traveler is dropping bags, resulting in deep queues that pack Terminal 7 nearly every morning.

Security was a breeze - the slowdown up front means passengers trickle into the checkpoints now. The longest line of all was at the gate-side Dunkin Donuts kiosk, where weary flyers stood thirty deep to order a new TSA-approved prescription-strength 4 oz. Coffee Coolatta.

dunkin donuts

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