RE: An Apology From JetBlue Airways
Subject: Re: An Apology From JetBlue Airways
Date: February 21, 2007 5:54 PM EST
Got your apology email.
Dude! You ok??!
We all have our bad days (some of us more than others). Granted, last Wednesday was a bad one for the ages :P
But seriously. With all the shit you put up with week in and week out, even when you're totally on your game? And JB, when you're on your game (which is nearly always), you're seriously on your game - in a way that none of those other so-called airlines could ever hope to be.
I know you're the sensitive guy type, and you worry about appearances. And I've heard the trash-talk that's been going on all week. But we're buds! We go WAY back!! Remember the time you helped us cut the ticket line and the security line when we were late? And you didn't tell anyone it was our own damn fault for getting to the airport like an hour late?
And remember that other time, on September 11th, when those other airlines kicked all their passengers out of their terminals, leaving them on the JFK curb like so many abandoned luggage carts? You took all those other airlines' customers into YOUR terminal - and helped them find hotels.
OK, so you're not perfect...now that you mention it, we HATE when you expire our TrueBlue points. But if that's your biggest character flaw, you're not doing so bad.
Last week, we were kinda pissed at you. No - more just disappointed. But we're over it now.
Our point is this: we appreciate the apology (and the Bill of Rights thingy). But we love you, man! And we'll keep flying you, as long as you continue being cooler and more fun to hang out with than those other douchebag airlines.
Let's hook up next week, tip some Labatts Blues and pound some Terra Blue chips...we'll watch DirecTV and chill in your big leather seats. Maybe we should fly to Cancun. Just don't leave us hanging on the tarmac again.
Just bustin your nuts brother ;)
JetBlue Apology Letter [jetblue.com]
JetBlue's Customer Bill of Rights / CEO Neeleman Apology Video [jetblue.com]